Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed strategy or outcome. Every bet or game result is independent, and previous results do not make a particular result more likely. A win cannot be relied upon, and losses cannot be recovered by continuing to play. Keep this in mind whenever you use an online gambling service.

Only gamble with money you can afford to lose after essential costs have been paid. Gambling funds should never come from rent, mortgage payments, bills, food, education, savings, credit intended for other purposes or money needed by your family. Do not borrow money, sell possessions or use another person’s account to continue gambling.

Before you start

• Decide how much time and money you are comfortable spending before you begin.
• Treat your chosen amount as an entertainment expense rather than an investment.
• Make sure important bills and personal responsibilities are covered first.
• Avoid gambling when you are upset, tired, stressed, intoxicated or trying to escape a problem.
• Do not gamble to win back money you have lost.
• Keep gambling separate from activities that require your full attention, including driving, work and caring responsibilities.

A budget can help you keep gambling in perspective. Consider setting a weekly or monthly entertainment budget and recording your deposits, bets and withdrawals. Reviewing your activity can make it easier to understand how much time and money you are spending. If the amount no longer feels comfortable, stop playing and reconsider whether gambling is right for you.

Set limits and take control

Personal limits are useful tools for staying in control. Depending on the options available on your account, you may be able to set limits on deposits, losses, wagering or the amount of time you spend gambling. A limit should be chosen before you play and should reflect an amount you can afford without affecting your ordinary living expenses.

Useful controls

• Deposit limits can restrict the amount added to your account over a selected period.
• Loss limits can help prevent spending beyond a chosen level.
• Time reminders can prompt you to review how long you have been playing.
• Session breaks can create space between gambling periods and reduce impulsive decisions.
• Temporary account restrictions can provide a short pause when you need distance from gambling.
• Self-exclusion can prevent access for a chosen period or until you decide to request reinstatement, subject to applicable processes.

The availability and operation of particular controls may depend on the service, account settings and applicable requirements. Read the information shown when selecting a limit. A limit is not a guarantee that you will achieve a particular result, and it does not remove the risk of losing money. If a control is not available or does not provide enough protection, stop gambling and contact the service through the available support channel.

Self-exclusion

Self-exclusion is a voluntary decision to stop using a gambling account for a defined period or under the conditions explained by the service. It is intended for people who want stronger protection than ordinary spending or time limits. If you choose self-exclusion, do not create another account, use another person’s account or ask someone else to gamble on your behalf. These actions can undermine the purpose of the break and may breach the applicable account rules.

Before requesting self-exclusion, withdraw any available funds where the service process allows and read the relevant instructions carefully. A self-exclusion request may not cancel transactions that have already been completed, and it may not apply to other gambling providers. For broader protection, consider contacting gambling support services in your state or territory about available exclusion options.

Recognise the warning signs

Gambling-related harm can develop gradually. Some people may not notice a problem until it affects their money, relationships, work, study, sleep or mental health. You do not need to wait for a crisis before seeking help. Support is available for anyone who feels concerned, including people affected by another person’s gambling.

You may need to pause and seek support if you:

• Spend more time or money gambling than you planned.
• Hide, minimise or give inaccurate information about your gambling.
• Feel restless, irritable or anxious when you try to stop.
• Keep gambling after losing money because you want to recover the loss.
• Borrow money, use credit or miss bills to fund gambling.
• Use money intended for rent, food, savings or other essential needs.
• Gamble to cope with loneliness, stress, sadness, anger or other difficult feelings.
• Lose interest in work, study, family, friends or activities you previously enjoyed.
• Argue with people close to you about gambling or its financial effects.
• Have difficulty sleeping or concentrating because you are thinking about gambling.
• Feel guilty, ashamed or distressed after gambling, but continue anyway.
• Try to stop several times without being able to maintain the break.

If any of these signs apply, stop gambling and take practical action. Log out, remove access to saved payment methods where appropriate, activate available account restrictions and tell someone you trust. A family member, friend, doctor, counsellor or qualified gambling support worker can help you make a plan without judgement.

Australian players can seek confidential advice through recognised gambling help services, state or territory support programs, community health services and mental health professionals. Gambling Help Online and other official support services provide information and assistance for people experiencing gambling harm, as well as for affected family members and friends. If you feel in immediate danger or are thinking about harming yourself, contact emergency services or an urgent mental health service in your area.

Protect yourself and others

Age and account responsibility

Online gambling is for adults who meet the applicable age and eligibility requirements. Do not allow anyone under the required age to access or use your account. Keep your login details private, use a strong password and avoid leaving your account open on a shared or public device. Tell us promptly through the available support channel if you suspect that another person has accessed your account.

You are responsible for using your own account and for keeping your personal and payment information secure. Do not let another person deposit, withdraw or gamble using your account. Parents and carers should use device controls, payment protections and appropriate supervision to help prevent children from accessing gambling services.

Money, offers and decisions

Do not make gambling decisions based on pressure, urgency or the belief that an offer will remove the risk of loss. Read the terms that apply to any promotion before taking part and only participate if you understand the requirements. Promotional activity does not change the odds of a game or guarantee a profit. You can decline marketing communications or use the available account settings to reduce promotional contact where those options are provided.

Our approach

Free Spin Casino aims to provide clear information about responsible gambling and available account controls. We may ask for information to verify an account, consider safety concerns or meet applicable obligations. Account activity may be reviewed where appropriate, and restrictions or other action may be applied in line with the relevant terms, privacy information and legal requirements.

Responsible gambling tools work best when used early. If you are unsure whether gambling is affecting you, choose a break and ask for help rather than continuing to test your limits. You can contact the service through the support options available on this website for general information about account controls and responsible gambling features. Support through the website is not a substitute for independent financial, medical or counselling advice.

A simple plan for a safer break

1. Stop gambling and close any active sessions.
2. Review your recent spending and identify essential payments that must be protected.
3. Set a deposit, loss or time limit, or request a temporary restriction or self-exclusion.
4. Remove easy access to payment methods and gambling applications if that will help you maintain the break.
5. Tell a trusted person what you have decided and ask them to support your plan.
6. Contact an Australian gambling support service or qualified professional for confidential guidance.
7. If gambling has caused debt or financial stress, speak with a recognised financial counsellor before borrowing more money.

There is no shame in asking for help. Taking a break, setting a firm limit or choosing not to gamble are positive decisions that can protect your financial and personal wellbeing.