Privacy Policy | Free Spin Casino

Information we may collect

When you use Free Spin Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the actions you take and the information needed to meet operational, security and legal requirements.

Account and contact details

This may include your name, date of birth, residential or contact details, login information, account preferences and records of communications with support. We may also receive information that you provide when you register, update your profile, use account tools, enter a promotion or ask a question.

Identity and verification information

To verify an account, protect the service and meet applicable obligations, we may request identity or age information and supporting documents. These documents may contain information such as an image, date of birth, address details or other information needed to confirm identity. We only seek information that is reasonably connected with the relevant verification purpose.

Payment and transaction records

We may handle payment details, payment method information, deposits, withdrawals, wagering activity, account balances, transaction histories and records of related enquiries. Payment information may be processed by payment providers, and those providers may handle information under their own privacy terms. We do not ask players to send full payment card details through ordinary support messages.

Technical, device and usage information

When you visit or use the website, we may collect information about your device, browser, operating system, IP address, approximate location, language settings, pages viewed, session activity and interactions with website features. We may also receive information through cookies and similar technologies. This information helps us keep the website working, understand usage and identify unusual or potentially harmful activity.

How we use information

We use personal information for purposes connected with providing and managing the casino service. We aim to use information fairly and only for a reasonable business, security, support or compliance purpose. These purposes may include the following:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing access to website features and responding to support requests.
Verifying identity, age and account information where required.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited activity.
Monitoring the website and improving its performance, usability, content and reliability.
Sending service messages, account notices, security alerts and other information needed to operate the account.
Sending marketing communications where permitted and where the player has provided, or has not withdrawn, the relevant consent or preference.
Keeping records and meeting applicable legal, regulatory, tax, accounting, responsible gambling and other compliance obligations.
Protecting the rights, property, safety and security of players, the website, service providers and other relevant people.

We may combine information collected from your account, your use of the website and communications with support where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for reporting, analysis and service improvement. Information used in this form is handled so that it is not reasonably used to identify an individual player.

Marketing choices

Marketing messages may include information about website features, offers, news or other promotional content. Service and security messages are different from marketing and may still be sent when necessary to manage your account. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support@freespincasino.click. Your request will not affect the lawfulness of marketing sent before your preference was updated.

Sharing, security and retention

Personal information may be shared with organisations that help operate, secure or support the website. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support platforms, fraud prevention services, professional advisers and other service providers acting for relevant business purposes. Providers are expected to handle information appropriately and only for the services they provide.

Information may also be disclosed where necessary to investigate suspected fraud or unlawful activity, respond to a valid legal request, protect a person from harm, enforce applicable terms, resolve a dispute or protect the rights and security of the website and its users. We do not sell personal information as a general business practice. If information is handled by another organisation, that organisation may have its own privacy policy and responsibilities.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, secure transmission methods and staff or provider procedures. No online service can guarantee absolute security, so players should use a unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to appropriate technical and operational processes.

Closing an account does not automatically remove every record connected with that account. For example, information may need to be retained to meet record-keeping duties, deal with disputes, prevent repeated misuse, establish or defend legal claims, or demonstrate that compliance responsibilities have been met.

Cookies and similar technologies

Free Spin Casino may use cookies, pixels, local storage and similar technologies. A cookie is a small text file or data item stored on a device by a website. Some cookies are needed to keep the website operating, maintain a session, remember preferences or support account security. Other cookies may help us understand website traffic, improve content and measure the effectiveness of communications.

Cookies may collect information such as a device identifier, browser type, pages visited, session times, language preference and interactions with website features. The information collected through these technologies is generally used with other technical or account information to provide a more consistent and secure experience.

Players can manage, restrict or delete cookies through their browser settings. Disabling certain cookies may affect website features, account functions or the way pages operate. Browser controls vary, so players should check the settings or help information for their chosen browser. Changing cookie settings does not necessarily remove information that has already been collected or records that must be kept for legal or operational reasons.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, players may ask us to take certain actions regarding their personal information. We will consider each request and explain if an exception, limitation or further information is needed. The main rights and choices include:

Access: request a copy of personal information we hold about you, together with appropriate information about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. This request may not apply to records that must be retained for legal, security, dispute or compliance purposes.
Marketing consent: withdraw consent to marketing communications or change your marketing preferences. Service, security and account messages may still be sent where necessary.
Information about handling: ask a question about the way personal information is collected, used, shared or protected.

To exercise these rights or make a privacy or data request, contact support@freespincasino.click. Please include enough information for us to understand your request, such as the account details associated with it, but do not send unnecessary sensitive information or full payment card details. We may need to verify your identity before providing information or making changes, helping to prevent unauthorised access to your account.

We aim to handle privacy requests within a reasonable period. The time needed may depend on the nature and complexity of the request, the information involved and whether additional verification is required. If a request cannot be completed in full, we will generally provide an explanation, subject to any restriction that applies to the information or the request.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before providing new information or using new website features. Continued use of the website after an update may be subject to the revised policy.