Betting Rules

1. General betting conditions

By opening an account, accessing the website or placing a bet, you agree to follow these Betting Rules and the other applicable website terms. If you do not understand a rule, you should not place a bet until you have reviewed the relevant information or obtained independent advice. The rules may apply differently depending on the product, market, game, event or payment method selected.

Free Spin Casino may publish additional rules for particular betting products. Those rules form part of these Betting Rules and will generally be shown on the relevant page, betting slip, game screen or promotional information. Where a specific product rule conflicts with a general rule, the specific rule will apply to that product to the extent of the conflict.

You are responsible for checking the details of every bet before submitting it. This includes the selected event or game, market, outcome, stake, odds, bet type, applicable restrictions and any other information shown on the confirmation screen. You should keep a record of your bets and review your account history regularly.

Legal and age requirements

You must be at least 18 years old to use online gambling services in Australia. You must also comply with the laws that apply to you and your location. Access to a website does not mean that betting is lawful in every location. You are responsible for confirming that you may legally use the service before creating an account or placing a wager.

You must provide accurate and complete information when registering and whenever account details change. An account may only be used by the person to whom it is registered. You must protect your login information and must not allow another person to access or use your account. Activity completed through your account may be treated as activity authorised by you unless there is evidence of unauthorised access.

• Only one personal account should be created unless the applicable account terms expressly allow otherwise.
• You must not create an account using another person’s identity or payment details.
• You must not use the service if you are below the legal gambling age.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must notify the operator promptly if you believe your account has been accessed without permission.

2. Placing and accepting bets

A bet is normally submitted by selecting the desired option, entering or confirming the stake and completing the available confirmation process. A bet is not accepted merely because an option, price or market is visible on the website. Acceptance occurs only when the wager has been recorded by the relevant system and a confirmation is displayed or otherwise made available in your account.

Before confirmation, check that the bet details are correct. Prices and market information can change before a bet is accepted. A displayed price may not be available when you submit the bet, and the system may reject the wager, offer an updated price or require you to confirm a change. You should only proceed if the final details match your intention.

A bet may be declined, restricted, suspended or cancelled where there is a technical issue, a market interruption, suspected misuse, a breach of the website terms, an account or payment concern, or another valid operational or legal reason. The operator may also limit the availability of a market or product without prior notice where this is reasonably necessary.

Stakes and account balance

You must have sufficient cleared funds or other permitted balance available before placing a bet. A pending deposit, reversed transaction or unsuccessful payment does not provide available funds for wagering. The amount shown as the stake is the amount that may be deducted when the bet is accepted, subject to the applicable product rules.

You should check your balance and transaction history after placing a wager. If a transaction appears incorrect, avoid placing further bets using the affected balance and report the issue through the available support process. Investigations may require information about the account, transaction, device, bet reference or time of the activity.

Bet types and combinations

The website may offer different bet types, including single selections, combinations or other product-specific options. The return, result and settlement method can vary according to the bet type selected. Any required conditions, such as the number of successful selections or the treatment of a cancelled selection, should be reviewed before submission.

1. Select the product, event, game or market you wish to use.
2. Review the available outcome, price and product information.
3. Enter the stake and check the total amount shown on the betting slip.
4. Read any warnings, restrictions or additional terms displayed before confirmation.
5. Submit the bet only after checking all details.
6. Confirm that the wager appears in your account history or receives an accepted status.

3. Odds, results and settlement

Odds or other prices shown on the website are used to calculate a potential return in accordance with the selected product rules. They may change before acceptance. The price that applies to an accepted bet is the price recorded in the bet confirmation, unless the applicable rules allow the bet to be corrected or voided.

Bets are settled using the official result or settlement information applicable to the relevant event, market or game. The result may be supplied by an appropriate results provider or determined by the rules for the product. If more than one result is available, the applicable rules will determine which result is used for settlement.

The timing of settlement can depend on when official information is received and whether the result is subject to review. A market may remain open or unsettled while an event is delayed, interrupted, abandoned, reviewed or subject to a formal decision. You should not assume that an apparent result has been finally settled until the status is updated in your account.

Changes, delays and abandoned events

A specific product rule will explain how bets are treated if an event is postponed, rescheduled, shortened, interrupted or abandoned. Depending on that rule, a bet may remain valid, be settled using a revised result, be transferred to a rescheduled event or be declared void. The treatment may also depend on whether the market had already been determined before the change occurred.

If an official result is later corrected, withdrawn or found to have been affected by an error, the operator may review the relevant settlement. This can include correcting an account entry or reversing a settlement made using inaccurate information. Any correction will be handled in accordance with the applicable product rules and website terms.

Settlement errors

If a bet is settled incorrectly because of a clear pricing, market or system error, the operator may correct the error. This may include voiding an affected bet, applying the correct price or updating the account balance where permitted by the relevant rules. A clear error may include an obviously incorrect price, an incorrectly described market or a result applied to the wrong selection.

You must not knowingly take advantage of an obvious error or system fault. If you notice an unusual price, duplicate transaction, incorrect result or other apparent problem, stop using the affected feature and report it through the available support channel.

4. Cancellations, disputes and account reviews

Once a bet has been accepted, it may not be cancelled or changed at your request unless a particular product expressly provides that option. Closing an account, signing out, losing an internet connection or changing your mind does not automatically cancel an accepted wager. Always check the bet status before assuming that a request has been processed.

Free Spin Casino may review betting activity, account information, transactions and technical records where necessary to protect players, maintain platform security, comply with legal obligations or investigate suspected misuse. A review may delay settlement, restrict access to a product or require additional information. You should respond accurately and promptly to reasonable verification requests.

Prohibited activity may include using false information, manipulating a technical feature, exploiting an error, using automated tools where not permitted, interfering with another person’s account, colluding with other users or attempting to bypass account, location or responsible gambling controls. Such activity may lead to a bet being voided, an account being restricted or other action under the applicable terms.

Raising a betting query

If you believe a bet has been accepted, displayed, settled or recorded incorrectly, review the betting history first and retain the relevant reference information. A query should clearly explain what happened and identify the affected wager. The operator may need to compare your account history with system records, event information and the rules that applied when the bet was placed.

Queries are reviewed under the applicable website terms and product rules. An outcome may include confirmation that the original settlement was correct, correction of a genuine error or a request for further information. If you remain dissatisfied, follow the complaints or dispute process made available on the website. You may also obtain independent legal or consumer advice where appropriate.

5. Responsible gambling

Betting should be treated as paid entertainment, not as a way to earn income or recover financial losses. There is no guaranteed outcome, and past results do not predict future results. Only wager amounts you can afford to lose and never use money needed for rent, bills, food, debt repayments or other essential expenses.

Set personal boundaries before you play. Consider deciding how much time and money you will spend, taking regular breaks and keeping a record of your activity. Do not chase losses by increasing stakes or continuing to bet after your planned limit has been reached. Avoid betting when affected by alcohol, drugs, strong emotions or financial pressure.

• Use any available deposit, spending, time or session controls that suit your circumstances.
• Take a break or request account restrictions if betting no longer feels enjoyable or controlled.
• Do not borrow money, sell essential possessions or use credit to continue gambling.
• Ask a trusted person for support if your gambling is affecting your finances, relationships, work or wellbeing.
• Seek help from an appropriate Australian gambling support service or qualified professional if you are concerned about your gambling.

You can request information about available responsible gambling tools through the website. These may include temporary breaks, account restrictions, self-exclusion or other controls, depending on the service and your circumstances. Restrictions are intended to help you maintain control, but they should be used together with practical financial boundaries and independent support where needed.

These Betting Rules are general information and do not replace the current Terms and Conditions or product-specific rules. Those documents may be updated from time to time. You should review the rules displayed when using a product and check the final bet confirmation before every wager. If you do not agree with the applicable rules, do not place the bet.